We gladly refund faulty products on a case-by-case basis within 12 months from the date of purchase. Change of mind returns are within 30 days or at management’s discretion and on a case-by-case basis. Returns will incur a 30% restocking fee and are to be returned to the warehouse of dispatch at the customer’s own expense. We will only accept returns in original packaging and unopened saleable condition to be arranged prior to return. We will not accept any unarranged returns to any of our sites in New Zealand.